Never Split the Difference
Negotiating As If Your Life Depended On It
- Our rating
- 4.2
- Level
- All levels
- Published
- 2016
A former FBI hostage negotiator shares tactical empathy techniques like mirroring and labeling. Directly useful for sales conversations, client pitches and understanding persuasion.
Best for: Anyone who sells, pitches or negotiates
Key takeaways
- Use tactical empathy to lower defenses
- Mirror and label to get people talking
- "No" can open a conversation
Check the price on Amazon Psychology & Persuasion
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