Unreasonable Hospitality
The Remarkable Power of Giving People More Than They Expect
- Our rating
- 4.3
- Level
- All levels
- Published
- 2022
The former co-owner of Eleven Madison Park shares how small, personalized moments of hospitality created a world famous experience. A brilliant book on customer experience as marketing.
Best for: Anyone who wants customers to love and talk about their brand
Key takeaways
- Hospitality is how people feel, not just service
- Small personal gestures create big loyalty
- Give people more than they expect
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